Telephone answering service helps small businesses emerge from coronavirus lockdown stronger than ever
The last few months have been an uncertain time for small businesses throughout the UK. Lockdown has forced small businesses to adapt to new, more flexible ways of working as they navigate a way through the coronavirus pandemic. Staff have adjusted to working from home where possible and, as a result, may have a disrupted working pattern due to the challenges of home working (such as childcare/homeschooling).
As we emerge from lockdown and restrictions are eased it is likely that homeworking will continue to be the norm for many small businesses for the next few months. Small businesses may face challenges with continued home working to meet increasing demand as the economy opens back up in the latter half of 2020.
Is your business ready for a post lockdown economy?
As staff continue to work from home they may not have the ability to answer any/all of your inbound calls meaning that potential new clients/lines of enquiry are missed as a result. Research has shown that 7 out of 10 callers will immediately hang up when they hear an answering machine, so it is vitally important that all incoming calls are answered by a real person.
How can a telephone answering service help small businesses?
Even if your business only receives calls very occasionally, a single call can often lead to a significant amount of business. With The Answer Centre’s Pay As You Go Call Answering Service we offer an extremely cost effective solution as you only pay for the calls that we answer for you.
We are extremely flexible in the way that we handle your calls so the more information you can give us about your business the better, as we aim to sound as if we are an employee of your business.
Calls are always answered in your company name from and you can choose for us to either transfer callers through to you or your employees working from home, or alternatively we can take a detailed message and forward the message to you by email and text message. There is no additional charge for sending you messages by email or text message as that is all included within your cost per call of 99 pence.
Other Answer Centre Services that can help businesses emerge from lockdown stronger include:
Telephone Answering in Your Company Name
Pay As You Go – 99p per call
Messages sent to you by email or text message
Calls transferred and announced to you on your mobile or landline by your Answer Centre PA
Just complete the form below and submit it to The Answer Centre to get started with your free trial.We will then call you straight back to confirm how you would like your calls answered and to provide you with your new telephone number.
We are so confident that you you will find our service invaluable to your business that we allow you to use it for two weeks – absolutely free of charge. 94% of companies who trial our service elect to keep the service and become clients at the end of the trial.
To start your two week free trial of our Call Answering Service simply complete the short form above. We will then call you to discuss how you would like your calls handled. We do not require any payment as this is a totally free trial of our call handling service. There is no obligation to keep the service at the end of the trial but we do find that the vast majority of companies who trial the call handling service do become clients at the end of their trial.
Phone Answering Service
During your two week free trial you will receive a very personalised phone answering service.
Your calls will be answered by a small team of a few of our operators who you will get to know by name. We are not a call centre. This means that when we answer one of your calls we are already very familiar with how you like your calls handled. It also means that callers who contact you on a regular basis get a a very consistent high quality level of service. Our customers often receive glowing messages from their callers about what an excellent receptionist they have hired!
If you would like to start your two week free trial then please either complete the form above or call us free on 0800 093 7333.
Our answering service will ensure that you never miss a call which means that you will never miss any new business enquiries.
Many of our clients are small businesses who find that using our answering service gives their business a professional image that allows them to compete with their larger competitors. Other clients find that using our answering service allows them to avoid interruptions while they concentrate on the many tasks involved in running a small business.
If you are a small business then our two week free trial is the perfect way to find out how using our answering service can benefit your business.
Everyone still very happy with the services you guys are providing… keep up the good work.
Peter Klein AAA Financial Management
Thank you Claire, I am impressed with your service. I am impressed that you ask the questions that I have asked for and consistently. Very good.
Tristan TiteuxCustom Carpentry
As a busy company we really don’t have a lot of time to keep track of all the calls and emails we receive each day. Having the Answer Center, compile all of our calls immensely helps out us and our clients because we are able to promptly respond to all their inquiries. Their services are really optimized to make communication between ourselves and the clients easy and most importantly clear.