We look back over the trends of the last 18 months and forward to business transitioning back to office working. We’ll also focus on how Virtual Office Services such as The Answer Centre’s UK Call Answering Service are becoming an attractive offering for businesses looking to adopt a hybrid way of working in the UK after COVID.
Companies use a Telephone Answering Service for a variety of reasons, ranging from the fact that it is much more cost effective that employing a full time receptionist to the need to ensure that the right impression is created every time a call is answered .
However, recent activity in the office services market has highlighted other reasons why companies are currently favouring the use of a Telephone Answering Service as their preferred choice for reception cover. With Theresa May having recently triggered Article 50 of the Lisbon Treaty at the end of March 2017, many businesses are postponing staff recruitment and similarly do not want to commit to long term office rental agreements. This is where Telephone Answering Services are providing a convenient flexible alternative to the recruitment of permanent admin staff.
Andy Gillen is Managing Director at The Answer Centre and he is noticing an upturn in demand for Telephone Answering Services ahead of Brexit. Since the decision was taken to exit the EU in June of last year we are finding that more and more businesses are choosing to postpone staff recruitment and our service gives them the flexibility that they need in a time of uncertainty. We have been enjoying high levels of growth in recent months and there is no doubt that Brexit has been a factor in driving demand within our sector! he said.
If you are considering using a Telephone Answering Service, or a Virtual Office then please contact The Answer Centre on 0800 093 7333
When The Answer Centre opened for business on 1st June 2000, the Telephone Answering Service was still a relatively new type of service. We would contact a prospective user of the service and they would be both surprised and amazed that we could actually answer their calls in their company name and put calls through to them. Most prospective users of the service would say ‘I didn’t even know that services like this existed’. But of course the Telephone Answering Service sector has grown massively since then and advances in technology and telecoms mean that the possibilities are now endless in terms of the type of services that we can now offer.
From simply answering calls and taking a brief message we can now offer a fully comprehensive Virtual Office service including Telephone Answering Services, a Business Address Service and also Meeting Room Hire.
For more information on how we can help to support your business please give us a call. You can call FREE on 0800 093 7333.
Our Virtual Office Address service has turned out to be our top selling service during the first quarter of this year here at The Answer Centre. As small businesses continue to be cautious with their spending in the current downturn, they are continually looking for products and services that will offer them maximum value for money.
And our Virtual Office Address service certainly ticks that box. At only £35 per month for a prestigious business mailing address it is undoubtedly great value for money.
Office Manager Jane Gardner at The Answer Centre’s Wokingham office recently reported that demand for the Virtual Office Address service had even outstripped demand for our core telephone answering service during the first quarter of the year:
“Here at The Answer Centre our core business has traditionally been to provide our customers with a high quality telephone answering service where we answer calls in their company name and provide first class outsourced reception services.
However in the first few months of this year we actually had slightly more new clients signing up for our virtual office service than our call answering service. We think that this is due to the fact that the service is so competitively priced, but it is also partly due to the fact that we actually own our own office buildings and they have impressive reception areas which are all maintained to a very high standard.
Our customers love the fact that if they are going to arrange to meet a client or a prospective new client at our premises then they will be meeting in a prestigious environment and they will be greeted by one of our own receptionists who is trained to be both friendly and professional to all visitors.”
For further information on the Virtual Office Address services offered at The Answer Centre you can call us free on 0800 093 7333.
The Answer Centre has recently reported a significant increase in demand for it’s virtual office service in Edinburgh.
As Scotland’s capital city and as home to the Scottish parliament and many other offices of state, many businesses looking to set up a business presence north of the border look to Edinburgh as their city of choice.
However The Answer Centre is now noticing that many of the businesses looking to use it’s virtual office service in Edinburgh are doing so because they themselves are expanding and they are seeing an increase in demand for their own products and services. This is yet another sign that the economy is starting to recover as businesses show more confidence and an appetite for expansion.
Using a virtual office service is an extremely cost effective way to get a new office location up and running as quickly as possible. At The Answer Centre you get a city centre address with an impressive EH1 mailing address and access to our Pay As You Go telephone answering service for as little as £35 per month. There are also high quality meeting rooms available to hire by the hour with videoconferencing and free wifi included within the hourly rate of £25 per hour.
One of our new clients recently said “We already have a virtual office in London and a virtual office in Birmingham so when we decided to open a virtual office in Edinburgh The Answer Centre ticked all the boxes. All of the reception staff are extremely helpful and friendly and they provide a highly professional image for our company when we arrange to meet clients there. When we combine the telephone answering service with the business address service and the use of meeting rooms there really is no need to consider renting physical office space in Edinburgh”.
If you are considering opening a virtual office in Edinburgh or if you only require a telephone answering service or a business address service then please do contact us by calling us for Free on 0800 093 7333.
Telephone answering services are playing a bigger part than ever before in helping small businesses to grow in the early stages of development.
Research has now shown that when a small business is in the early stages of growth, missing inbound calls can have a detrimental effect on the growth of the business.
Small businesses with up to two or three members of staff cannot normally justify having an employee dedicated to answering incoming telephone calls, which means that new business enquiries will inevitably get lost.
By employing the services of a Telephone Answering Service provider such as The Answer Centre a small business can ensure that new sales enquiries are not missed, thus ensuring that the business will grow at the optimum rate. Having access to a Virtual Assistant or Virtual PA to answer your calls means that as a small business owner you can get on with building your business without worrying about missed calls.
Additional benefits of using such a call answering service include the fact that when calls are received they are always handled consistently and professionally thus creating a good first impression to callers. How often do you call a small business and hear a voicemail greeting before hanging up and calling the next supplier in the list?
To find out more about the Telephone Answering Services and virtual office services provided by The Answer Centre you can call us Free on 0800 093 7333.