Telephone Answering Service for Remote Working

UK businesses have adapted rapidly to the ‘new normal’ of widespread home working during the COVID-19 pandemic, however, there are strong signals that working from home is set to become a more permanent solution for the majority of businesses, according to a recent study. Find out how telephone answering service can help your business adapt.

14 Benefits of a Telephone Answering Service in 2021

With these benefits, the advantages of using a live call answering service are evident.

Telephone Answering Service benefits small businesses during the COVID-19 pandemic

Alisa and Neil walk The West Highland Way

In August this year our very own Alisa who works in our Edinburgh office, and her boyfriend Neil will be walking the West Highland Way in aid of The Willow Foundation.

The Willow Foundation is a national charity that provides special days for seriously ill 16 to 40 year olds and provides a little bit of brightness in a time of great darkness. Every special day aims to provide beneficiaries and their loved ones with a break from the realities of their diagnosis and treatment. At a time of uncertainty, spending quality time with family and friends can help restore a sense of normality, boost confidence and create precious memories for the future.

The West Highland Way is 97 miles long, starting in Milngavie and finishing at Fort William and Alisa and Neil plan to do it over six days. The terrain ranges from lowland moors, dense woodland and rolling hills, to high mountainous regions in the Scottish Highlands.

If you would like to donate then please visit Alisa and Neil’s JustGiving page at www.justgiving.com/Alisa-Neil

Thank You!

Alisa and Neil

Virtual Office Address Service is a winner for Small Businesses

Our Virtual Office Address service has turned out to be our top selling service during the first quarter of this year here at The Answer Centre. As small businesses continue to be cautious with their spending in the current downturn, they are continually looking for products and services that will offer them maximum value for money.

And our Virtual Office Address service certainly ticks that box. At only £35 per month for a prestigious business mailing address it is undoubtedly great value for money.

Office Manager Jane Gardner at The Answer Centre’s Wokingham office recently reported that demand for the Virtual Office Address service had even outstripped demand for our core telephone answering service during the first quarter of the year:

“Here at The Answer Centre our core business has traditionally been to provide our customers with a high quality telephone answering service where we answer calls in their company name and provide first class outsourced reception services.

However in the first few months of this year we actually had slightly more new clients signing up for our virtual office service than our call answering service. We think that this is due to the fact that the service is so competitively priced, but it is also partly due to the fact that we actually own our own office buildings and they have impressive reception areas which are all maintained to a very high standard.

Our customers love the fact that if they are going to arrange to meet a client or a prospective new client at our premises then they will be meeting in a prestigious environment and they will be greeted by one of our own receptionists who is trained to be both friendly and professional to all visitors.”

For further information on the Virtual Office Address services offered at The Answer Centre you can call us free on 0800 093 7333.

Virtual Office Service in Edinburgh points to recovery hopes

The Answer Centre has recently reported a significant increase in demand for it’s virtual office service in Edinburgh.

As Scotland’s capital city and as home to the Scottish parliament and many other offices of state, many businesses looking to set up a business presence north of the border look to Edinburgh as their city of choice.

However The Answer Centre is now noticing that many of the businesses looking to use it’s virtual office service in Edinburgh are doing so because they themselves are expanding and they are seeing an increase in demand for their own products and services. This is yet another sign that the economy is starting to recover as businesses show more confidence and an appetite for expansion.

Using a virtual office service is an extremely cost effective way to get a new office location up and running as quickly as possible. At The Answer Centre you get a city centre address with an impressive EH1 mailing address and access to our Pay As You Go telephone answering service for as little as £35 per month. There are also high quality meeting rooms available to hire by the hour with videoconferencing and free wifi included within the hourly rate of £25 per hour.

One of our new clients recently said “We already have a virtual office in London and a virtual office in Birmingham so when we decided to open a virtual office in Edinburgh The Answer Centre ticked all the boxes. All of the reception staff are extremely helpful and friendly and they provide a highly professional image for our company when we arrange to meet clients there. When we combine the telephone answering service with the business address service and the use of meeting rooms there really is no need to consider renting physical office space in Edinburgh”.

If you are considering opening a virtual office in Edinburgh or if you only require a telephone answering service or a business address service then please do contact us by calling us for Free on 0800 093 7333.

Call Answering Service for IT Consultants

It is a well known fact that most freelence IT consultants are also budding entrepreneurs and strive to run their own business one day. No one knows this better than The Answer Centre’s MD Andy Gillen who started his career a number of years ago as a freelence IT consultant. Although Andy generally worked at one main clients’ office most of the time he was also building his own IT consultancy business and trying to expand his client base. It was during this period that Andy discovered that the use of a call answering service was an essential service to support the development of his business.

Andy comments: “While I was working at my main clients’ site, I would generally be located in an open plan office environment so it was extremely difficult to take calls and in particular new business enquiries while I was simultaneously charging my main client for my time on an hourly basis.

So I decided to utilise the services of a small personalised call answering service which meant that my calls were answered in my company name and gave the caller the impression that I was a well established IT consultancy with my own receptionist.

Messages were sent through to me by email so I could easily pick up my messages while at the same time developing and coding systems for my main client. This was an ideal set up and allowed me to then pop out of the office at a convenient time to make a call and follow up on the enquiry.

I had a number of colleagues who were in a similar position and it became very clear that there was a real demand for a call answering service for IT Consultants in a similar position to myself”.

The Answer Centre opened for business on 1st June 2000 and as well as providing a call answering service for IT Consultants we now answer calls for businesses of all types.

To find out more about the Call Answering Services and Virtual Office Services provided by The Answer Centre you can call us Free on 0800 093 7333.