Telephone Answering Services for Small Businesses

Telephone Answering Services for Small Businesses

There is an increasing demand for telephone answering services for small businesses and sole traders. This is down to the rapidly growing numbers of people choosing to work for themselves rather than for a large business.

However, the cost of hiring your own office space and fitting it out with all the telecommunications equipment needed, as well as hiring the staff to man your office, can be seriously prohibitive. Instead, it can work out to be far more cost-effective to forgo a traditional bricks and mortar office and hire a professional telephone answering service to handle your incoming business calls for you.

For example, at The Answer Centre, our clients come from lots of different backgrounds, but all want the same thing – to be able to have their business calls answered quickly and professionally by a highly trained virtual receptionist.

In fact, all of the services on offer from The Answer Centre are perfectly crafted for the busy entrepreneur, sole trader or small business owner. We offer you a top-rated telephone answering service with a fully personalised virtual receptionist, along with business address and mail forwarding services and smart state-of-the-art meeting rooms that you can hire by the hour.

 

Professional Image

We understand how important it is for your small business to create the right first impression with your existing clients as well as to prospective new customers. This is why you can impress your callers with our professional telephone answering service. Their call will be answered by a trained virtual receptionist from our small and friendly team.

You can use our answering services for when you are unavailable to take calls yourself, for example when you are in an important meeting or driving between appointments where it would be impractical to take phone calls. You may prefer us to handle all of your incoming business calls to create the impression that you have an established head office in a prestigious location. It is up to you when and how often you would like to use our flexible call answering services.

 

How our call answering services work

When a caller rings your number, their call will pass to your virtual receptionist. Their call will be answered in a friendly and professional manner using your preferred greeting. The call can then be passed to you or one of your colleagues on a specified number. If you are unavailable, a message can be taken and will be forwarded on to you immediately either by email or via text message.

We will know when an incoming call is for your business because we will issue you with a unique telephone number for your clients and customers to use. When your number is called, your receptionist will see a screen notification and will answer the call with your company greeting. The caller will think they are speaking to your own personal company receptionist!

Why not try out our phone answering services for yourself – free of charge! We can offer you a two-week free trial of our service so you can see for yourself how valuable and cost-effective our phone answering services are.

 

 

 

Telephone Answering Service for Small Businesses

Demand for a professional telephone answering service for small businesses has continued to grow in the first two months of 2013. The Answer Centre has revealed that small businesses are increasingly discovering that there is a considerable cost saving available to them by using the services of a dedicated call answering service.

The alternative option of employing their own receptionist to answer their calls is proving to be more expensive and time consuming to manage for small businesses.

The Answer Centre specialises in providing a Telephone Answering Service for Small Businesses and has found that enquiry levels for their service has increased by in excess of 8% throughout the period from the start of the year to the end of February 2013.

Office Manager Sarah Brown commented:

“We do normally find January and February to be relatively busy months with a significant number of new clients coming on board to use our service.

This is mainly due to the fact that a number of small businesses wait until the new year to launch a new business venture or a new service. But notwithstanding this we have noticed that our enquiry levels this year are up by more than 8% for the same period in 2012.

We believe that this is largely due to the fact that we are continuing to operate in difficult economic conditions and small businesses are increasingly aware of the cost savings that our service brings to their business”

To find put more about the call answering service offered by The Answer Centre please call us FREE on 0800 093 7333.

Call Answering Service for Accountants Special Offer proves popular.

Our January special offer of additional savings on our call answering service for Accountants has proved very popular here at The Answer Centre.

During the month of January any accountancy business signing up for our Pay As You Go call answering service received a discount of 50% on their first service invoice.

Several accountancy firms decided to take up the offer and initial feedback has been very positive.

The proprietor of one of those firms who runs her own accountancy business in Birmingham took advantage of the offer and commented:

“To be completely honest I was already considering using a call answering service, so when The Answer Centre contacted me at the start of the year with details of their discount offer on their call answering service for accountants it was perfect timing! January is a very busy month for most accountants as we need to meet the 31st January HMRC deadline for submitting tax returns so it is extremely helpful to have a professional call answering service like The Answer Centre pick up my calls and takes messages. This frees me up and allows me to work uninterrupted in the knowledge that if something really important does crop up I will receive a message from my Virtual Assistant”.

“The other thing that has surprised me is that since starting to use The Answer Centre’s call answering service, many of my existing clients have started to view my business in a different light. One client asked if I was expanding as I now had my own dedicated receptionist while another remarked at how professional and friendly my new receptionist sounded!”

To find put more about the call answering services offered by The Answer Centre please call us FREE on 0800 093 7333.

Telephone Answering Services Can Help Small Businesses to Grow Faster

Telephone answering services are playing a bigger part than ever before in helping small businesses to grow in the early stages of development.

Research has now shown that when a small business is in the early stages of growth, missing inbound calls can have a detrimental effect on the growth of the business.

Small businesses with up to two or three members of staff cannot normally justify having an employee dedicated to answering incoming telephone calls, which means that new business enquiries will inevitably get lost.

By employing the services of a Telephone Answering Service provider such as The Answer Centre a small business can ensure that new sales enquiries are not missed, thus ensuring that the business will grow at the optimum rate. Having access to a Virtual Assistant or Virtual PA to answer your calls means that as a small business owner you can get on with building your business without worrying about missed calls.

Additional benefits of using such a call answering service include the fact that when calls are received they are always handled consistently and professionally thus creating a good first impression to callers. How often do you call a small business and hear a voicemail greeting before hanging up and calling the next supplier in the list?

To find out more about the Telephone Answering Services and virtual office services provided by The Answer Centre you can call us Free on 0800 093 7333.