Telephone Answering Services for Small Businesses

Telephone Answering Services for Small Businesses

There is an increasing demand for telephone answering services for small businesses and sole traders. This is down to the rapidly growing numbers of people choosing to work for themselves rather than for a large business.

However, the cost of hiring your own office space and fitting it out with all the telecommunications equipment needed, as well as hiring the staff to man your office, can be seriously prohibitive. Instead, it can work out to be far more cost-effective to forgo a traditional bricks and mortar office and hire a professional telephone answering service to handle your incoming business calls for you.

For example, at The Answer Centre, our clients come from lots of different backgrounds, but all want the same thing – to be able to have their business calls answered quickly and professionally by a highly trained virtual receptionist.

In fact, all of the services on offer from The Answer Centre are perfectly crafted for the busy entrepreneur, sole trader or small business owner. We offer you a top-rated telephone answering service with a fully personalised virtual receptionist, along with business address and mail forwarding services and smart state-of-the-art meeting rooms that you can hire by the hour.

 

Professional Image

We understand how important it is for your small business to create the right first impression with your existing clients as well as to prospective new customers. This is why you can impress your callers with our professional telephone answering service. Their call will be answered by a trained virtual receptionist from our small and friendly team.

You can use our answering services for when you are unavailable to take calls yourself, for example when you are in an important meeting or driving between appointments where it would be impractical to take phone calls. You may prefer us to handle all of your incoming business calls to create the impression that you have an established head office in a prestigious location. It is up to you when and how often you would like to use our flexible call answering services.

 

How our call answering services work

When a caller rings your number, their call will pass to your virtual receptionist. Their call will be answered in a friendly and professional manner using your preferred greeting. The call can then be passed to you or one of your colleagues on a specified number. If you are unavailable, a message can be taken and will be forwarded on to you immediately either by email or via text message.

We will know when an incoming call is for your business because we will issue you with a unique telephone number for your clients and customers to use. When your number is called, your receptionist will see a screen notification and will answer the call with your company greeting. The caller will think they are speaking to your own personal company receptionist!

Why not try out our phone answering services for yourself – free of charge! We can offer you a two-week free trial of our service so you can see for yourself how valuable and cost-effective our phone answering services are.

 

 

 

Call Answering Service for IT Consultants

It is a well known fact that most freelence IT consultants are also budding entrepreneurs and strive to run their own business one day. No one knows this better than The Answer Centre’s MD Andy Gillen who started his career a number of years ago as a freelence IT consultant. Although Andy generally worked at one main clients’ office most of the time he was also building his own IT consultancy business and trying to expand his client base. It was during this period that Andy discovered that the use of a call answering service was an essential service to support the development of his business.

Andy comments: “While I was working at my main clients’ site, I would generally be located in an open plan office environment so it was extremely difficult to take calls and in particular new business enquiries while I was simultaneously charging my main client for my time on an hourly basis.

So I decided to utilise the services of a small personalised call answering service which meant that my calls were answered in my company name and gave the caller the impression that I was a well established IT consultancy with my own receptionist.

Messages were sent through to me by email so I could easily pick up my messages while at the same time developing and coding systems for my main client. This was an ideal set up and allowed me to then pop out of the office at a convenient time to make a call and follow up on the enquiry.

I had a number of colleagues who were in a similar position and it became very clear that there was a real demand for a call answering service for IT Consultants in a similar position to myself”.

The Answer Centre opened for business on 1st June 2000 and as well as providing a call answering service for IT Consultants we now answer calls for businesses of all types.

To find out more about the Call Answering Services and Virtual Office Services provided by The Answer Centre you can call us Free on 0800 093 7333.