Ten Advantages of Using a Professional Call Answering Service

Ten Advantages of Using a Professional Call Answering Service

For an entrepreneur busy growing their small business, there is nothing more important to them than creating a credible and professional first impression. This can be difficult when you are trying to juggle so many different jobs at the same time. You cannot be in two different places at once, so it can be difficult to quickly answer your incoming business phone calls in a calm and friendly manner while you are busy doing something else.

There can be nothing worse for your business reputation than to miss important calls from existing clients or prospective new ones. This is why it is worth considering the benefits of hiring a call answering service.

Here are ten very good reasons why a small business owner needs a call  answering service:

1. Never miss a call again

Probably the most important aspect of hiring a call answering service is that you will never miss out on important calls from your clients. There are lots of people who will not do business with you until they have spoken to you in person. Can you afford to miss out?

2. Free up your time

We all know how time-consuming answering every incoming business call can be. Doing this by yourself means that you will never find the time for all the other essential tasks your business needs to thrive and grow. Freeing up your time from answering calls will allow you to focus on other important tasks.

3. Saves you money

Employing full-time reception staff and hiring office space can put a serious dent in your operational budget. You can save yourself a fortune by hiring a call answering service with a professional virtual receptionist instead.

4. Never miss an important message

Your virtual receptionist is there for you when you cannot be. You may be tied up in a meeting, but also waiting for a crucial message from another client. You can have your message taken and forwarded to you via text or email that you can check discreetly without interrupting your meeting.

5. Create a professional image

Your virtual call answering service gives your business the impression of being much larger and more well-established than it may actually be.

6. The human touch

It’s a well known fact that around 80% of callers will ring off if their call reaches an answerphone. Having their call met and dealt with by a friendly human voice will instil confidence in your company.

7. Messages passed on effectively

No matter where you are or what you are doing, you can receive your messages via email or text message. This means that if you are travelling or away from your home office for any length of time, you can still get those important messages without needing to check in at home.

8. Guaranteed call answering

You may be worried that a call will be missed should your virtual receptionist be busy on another call. With The Answer Centre you get a small and friendly team of virtual receptionists at your disposal, so there will always be a team member available to take your call.

9. Caller record-keeping

We keep a log of all your incoming business calls, so should you mislay a number or lose your smartphone, we can supply you with a record of calls.

10. Improved productivity

Not having to break your concentration to answer a ringing phone can be hugely beneficial for you productivity. Let your virtual receptionist handle your calls and keep your work space distraction-free.

Try our service with a two-week FREE trial of our call answering service. You will wonder how you ever managed without us!

Telephone Answering Service demand continues to grow

When The Answer Centre opened for business on 1st June 2000, the Telephone Answering Service was still a relatively new type of service. We would contact a prospective user of the service and they would be both surprised and amazed that we could actually answer their calls in their company name and put calls through to them. Most prospective users of the service would say ‘I didn’t even know that services like this existed’. But of course the Telephone Answering Service sector has grown massively since then and advances in technology and telecoms mean that the possibilities are now endless in terms of the type of services that we can now offer.

From simply answering calls and taking a brief message we can now offer a fully comprehensive Virtual Office service including Telephone Answering Services, a Business Address Service and also Meeting Room Hire.

For more information on how we can help to support your business please give us a call. You can call FREE on 0800 093 7333.