It is a well known fact that most freelence IT consultants are also budding entrepreneurs and strive to run their own business one day. No one knows this better than The Answer Centre’s MD Andy Gillen who started his career a number of years ago as a freelence IT consultant. Although Andy generally worked at one main clients’ office most of the time he was also building his own IT consultancy business and trying to expand his client base. It was during this period that Andy discovered that the use of a call answering service was an essential service to support the development of his business.
Andy comments: “While I was working at my main clients’ site, I would generally be located in an open plan office environment so it was extremely difficult to take calls and in particular new business enquiries while I was simultaneously charging my main client for my time on an hourly basis.
So I decided to utilise the services of a small personalised call answering service which meant that my calls were answered in my company name and gave the caller the impression that I was a well established IT consultancy with my own receptionist.
Messages were sent through to me by email so I could easily pick up my messages while at the same time developing and coding systems for my main client. This was an ideal set up and allowed me to then pop out of the office at a convenient time to make a call and follow up on the enquiry.
I had a number of colleagues who were in a similar position and it became very clear that there was a real demand for a call answering service for IT Consultants in a similar position to myself”.
The Answer Centre opened for business on 1st June 2000 and as well as providing a call answering service for IT Consultants we now answer calls for businesses of all types.
To find out more about the Call Answering Services and Virtual Office Services provided by The Answer Centre you can call us Free on 0800 093 7333.